Refund Policy
Last updated: March 2026
This policy outlines the refund terms for services and subscriptions on TikTak.
1. Service Transactions
TikTak is a marketplace platform that connects service providers with customers. Transactions and payments are arranged directly between users and providers. Refund terms for individual services are determined by the respective service provider.
2. Subscription Refunds
If you have purchased a TikTak provider subscription and wish to cancel, you may request a refund within 7 days of purchase if you have not significantly used premium features.
3. How to Request a Refund
To request a refund, contact our support team at [email protected] with your account details and reason for the request. We will review and respond within 5 business days.
4. Non-Refundable Items
Promotional credits, free trial periods, and services already rendered by providers are not eligible for refund through TikTak.
5. Disputes
If you have a dispute regarding a service you received, we encourage you to first contact the service provider directly. If unresolved, contact us and we will mediate the situation.
6. Contact
For refund questions, email [email protected].